About

Connect with your People-First, Value and Productivity Booster! Experienced Lean Six Sigma bilingual operations leader, leveraging the 80/20 principle for impactful results. Successful track record in investment administration, recordkeeping, pensions, and employee benefits. Skilled in brainstorming, executing, and providing support for new software functionalities aimed at improving the end user's experience and enhancing the value proposition for both employees and employers. Proven leadership in developing high-performance teams, fostering collaborations with internal teams and external service providers. Demonstrated success in operational excellence and resilience by championing psychological safety, employee empowerment, process optimization, and risk mitigation. Consistently meets or exceeds audit compliance metrics, revenue targets, profitability milestones, and net promoter score objectives.